SIBRO
About SIBRO
Discover why SIBRO was created, how it supports connected insurance broking operations, and the Protracked team behind the platform.
Built because spreadsheets could no longer carry the work
Insurance broking is a chain of responsibilities. A renewal must be followed up. An RFQ must reach multiple insurers. Quotes must be compared. Payments, policy delivery, claims, invoicing and reconciliation must all happen on time.
As the number of customers grows, so does the complexity. Information spreads across spreadsheets, emails, documents and conversations. Ownership becomes unclear. Follow-ups become harder. Important actions can be missed.
SIBRO was created to bring that work together.
It started with one broker’s spreadsheet.
In 2015, Vivek Stanley, Founder and CEO of Protracked, developed the first version of SIBRO to replace the Excel-based processes used in an insurance broker’s office.
It began as a practical solution to a specific operational problem.
As we worked more closely with brokers, we discovered that the same challenges appeared across the industry: disconnected information, repeated data entry, difficult follow-ups, limited visibility and growing dependence on individual team members.
What began as an alternative to spreadsheets gradually evolved into a connected platform for managing the insurance broking lifecycle.
- 2015
The first version was created inside a broker’s office. - 130+
Insurance broking firms now use SIBRO in everyday operations.
One operation. Every stage connected.
SIBRO connects the work that happens across a brokerage. Every stage remains connected to the customer and policy that created it, so teams can see what has happened, what is pending and who is responsible for the next action.
- Prospects
Requirements, ownership and follow-ups - RFQs & quotes
Insurer coordination and comparisons - Policies
Booking, issuance and delivery - Service
Endorsements, instalments and documents - Claims
Responsibility, status and pending actions - Accounts
Invoicing, brokerage and reconciliation - Renewals
Continuity, reminders and follow-through
Designed to remove repetitive work.
SIBRO includes practical tools such as email integration, reusable RFQ formats, configurable fields, document-assisted policy booking and rule-based pay-in and payout calculations.
But the objective is not simply to add more features. It is to reduce repetitive work, make exceptions visible and help teams operate with greater clarity and professionalism.
Built to adapt.
No two insurance brokerages operate in exactly the same way.
SIBRO is designed to accommodate different lines of business, branches, teams, partners, responsibilities and approval structures. Brokers can configure important parts of the system without losing the benefits of a structured platform.
The core product continues to evolve through improvements made available to SIBRO customers. Specialised integrations or developments with committed delivery timelines are separately scoped when required.
Technology should stay in the background.
SIBRO is built on a modern, scalable technology foundation and deployed in environments designed for security, availability and growth.
Technology matters—but users should not have to think about it during their working day. They should experience a system that is dependable, responsive and clear.
Built by Protracked
SIBRO is developed and supported by Protracked Software Solutions Private Limited.
Our product, implementation and customer-success teams work closely with insurance brokers. This operational understanding shapes how SIBRO is designed, implemented and improved.
See what changes when the work stays connected.
We’ll demonstrate SIBRO around the workflows, teams and controls relevant to your brokerage—not through a generic sales presentation.