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# Claim intimation through Customer Portal
- URL: https://sibro.app/claim-intimation-through-customer-portal/
- Published: 2026-07-10T16:27:00.000Z
- Updated: 2026-09-10T17:54:06.000Z
- Author: Vivek Stanley
- Tags: #roadmap, #up-next

A customer often contacts the broker first when a claim occurs. Collecting the right initial information early can make the servicing process calmer and more organised.

WHAT WE ARE PLANNING

Allow an authorised customer to initiate a claim through the Customer Portal, attach basic information and documents, and create a structured request for the broker’s team to review.

WHY IT COULD HELP

The customer gets a clear starting point, while the servicing team receives the request in the context of the correct policy. This can reduce scattered email or WhatsApp messages and improve follow-up from the first interaction.

STATUS

Planned next. The broker’s team will remain in control of validation, insurer or TPA communication and the subsequent claim workflow.