Require a clear disposition before a claim moves forward

A claim can move through several stages while still leaving one important question unanswered: what happened at the previous stage?

SIBRO claim workflows can now require a disposition before work moves forward, giving the servicing team a clearer record of the outcome and next action.

What changed

• Selected claim stages can require a disposition before the user proceeds.
• The requirement can be aligned with the claim process followed by the broking firm.
• The recorded outcome becomes part of the claim’s follow-up history.

Why this matters

A claim rarely becomes difficult because every piece of information is missing. More often, the owner, outcome or next action is unclear. A required disposition asks the user to close that gap while the interaction is still familiar.

This creates a more dependable hand-off between claim executives, processors and managers. Someone reviewing the claim later can see not only that a stage changed, but also the operational reason for moving forward.

Availability

Required dispositions are configurable. The stages, options and access available to users depend on the claims workflow followed by your organisation.