WhatsApp-assisted employee-benefits servicing

Many employee-benefit questions begin on WhatsApp: “Where is my health card?”, “How do I start a claim?” or “Who should I contact?”

WHAT WE ARE EXPLORING

A governed WhatsApp-assisted experience for common employee-benefit service needs. The aim is to help covered employees find approved information, start a request and reach the right servicing team without exposing information that should remain private.

WHY IT COULD HELP

A familiar channel can reduce friction for employees and repetitive queries for HR and servicing teams. The important part is not simply adding a bot; it is connecting the conversation to the correct member, policy and service workflow with appropriate consent, access and audit controls.

STATUS

Under exploration. Scope, safeguards and rollout order may change as we validate the experience with broking firms and their customers.