SIBRO Update: Handling Zero GST for Insurance Premiums

The Government of India has announced major GST changes effective September 22, 2025. Here’s how these affect your work in SIBRO and what steps you need to take.

OCR Configuration in SIBRO

For the Optical Character Recognition (OCR) feature to work seamlessly in SIBRO, there are a few key considerations. This article outlines them in detail.

Introducing OCR in SIBRO – Effortless Policy Data Entry!

Tired of manual data entry and human errors in policy processing?

Enhancing Auto Reconciliation of Pay-In with Additional Details

To streamline the invoice reconciliation process, we’ve introduced an improvement to help the operations team resolve unmatched cases more efficiently.

Transition to the New Business Statement @ SIBRO

We have phased out the old business statement and has introduced a New Business Statement.

Renewal & Business Statement API

This article is only for developers. In this post, we will explore how to get (1) renewals and (2) booked business (Business Statement) details via API.

Client Groups

Client Groups in SIBRO allow you to logically group multiple clients (business entities, subsidiaries, or related companies) under a single umbrella.

Change Client

Learn how to change the client for a specific policy in Converted or Upcoming stages without affecting other transactions. Follow simple steps to update client details seamlessly.

Cleansing Policy Custom Fields

Over time, we may have set up Policy Custom Fields incorrectly. By now, we understand the challenges caused by poorly configured Policy Custom Fields. If this is the case, let’s explore how we can systematically correct these fields and improve the overall user experience.

Cleansing Policy Master

Policy Master is the place where we can define the various product categories. If we have mistake messed it up the policy master, we can follow the following standard operating procedure

Cleansing Class of Policy Master

For insurance brokers based out of India, the class of policy master should only list the Line of Business as per IRDAI. If you by mistake messed it up the class of policy master, you can follow the following steps

Cleansing masters

Does the software's master data seem poorly planned or managed? Let’s identify ways to systematically organize and streamline our masters, ensuring smoother business operations.

WhatsApp Integration in SIBRO

SIBRO now supports WhatsApp notifications — making it easy to send real-time updates to customers, POSPs, and other stakeholders directly from the platform.

Brokerage Reconciliation

At the close of each month, the Accounts Department initiates the reconciliation process by reviewing the Uninvoiced/Pending Commission Report. This report provides a breakdown of all business placed across various insurer branches where commissions remain outstanding.

Brokerage Management

While booking a policy, when it comes to setting the brokerage receiveable, there are 2 configurations: 1. Rule Based: Here, the software will auto calculate the brokerage as per the Pay In Rules set up at the master. 2. Custom: Here, the user will have to type in the brokerage

Policy Custom Fields

Policy custom fields enable brokers to gather additional policy-specific and insurer-specific details that SIBRO does not provide by default.

Client Custom Fields

Client custom fields empower a broker to capture additional information of a Client that SIBRO does not ask for out of the box.

Custom Fields

In this section, we’ll explore the powerful concept of custom fields. With custom fields, you can create personalized inputs, dropdowns, date fields, and attachment options within SIBRO.

Handling long term policies in SIBRO

Understanding and accurately recording long-term policies is crucial for maintaining IRDA compliance and ensuring precise financial reporting. This article will guide you through the correct procedures for handling long-term policies in SIBRO.

Create Booked Policy (Without Prospect)

In cases where a customer walks in directly or prospecting is managed outside SIBRO, creating an Upcoming Prospect and converting it each time can be time-consuming and misaligned with the workflow.

Convert to Policy Settings at Organization Master

In India, policy booking starts with the Premium Transaction. Elsewhere, it begins with a Policy Request, followed by Policy Issuance, with the Premium Transaction occurring 30-45 days later.

Mastering Policy Booking in SIBRO

Learn how to (1) convert prospects into policies, and (2) create converted policies directly.

How to manage Lost Business?

Learn how to effectively manage lost business by marking prospects as lost, analyzing reasons, and restoring them if they return. Streamline your workflow and insights!

Record Follow-Up Notes

Easily record follow-ups via notes, WhatsApp, or email for each prospect. Use dispositions to categorize prospect stages, ensuring organized tracking and efficient sales management.