| Priority | Description | Source of Reporting | Response Time | Resolution Time | Support Availability |
|---|---|---|---|---|---|
| Urgent | Business Stopper | Phone & Email | 1 hour | 4 hours | 24x7 |
| High (Default) | Department Stoppers | 4 hours | 1 day | Mon-Sat 9AM to 6PM IST | |
| Medium | Special Cases | 1 days | 2 days | Mon-Sat 9AM to 6PM IST | |
| Low | All Others | 2 days | 4 days or as per Roadmap | Mon-Sat 9AM to 6PM IST |
Service Level Agreement
The following is our Service Level Agreement (SLA) for SIBRO Support. We are committed to adhering to these standards at all times to ensure timely and effective assistance.
